![]() While you’re not legally required to have a return policy, in some US states, by default, you must provide full refunds on items unless you post a policy stating otherwise. You can write a strict no refund policy or provide more leniency by offering customers item exchanges or store credit. You could include a no refund policy, a type of return policy that explicitly informs customers that you do not provide refunds on items they purchase. You could write a basic return policy, or supplement it with one of the following: Time estimates for processing the returnīecause return policies are closely associated with shipping and handling questions, they often have a clause that links to a business’s shipping policy. ![]() How long customers have to submit a return.Fees customers pay when returning an item.What items are eligible for returns, and in what condition.If you accept returns, offer refunds, exchanges, or store credit.It sets your customers’ expectations about: How Often Do You Need to Update Your Return Policy?Ī basic return policy explains to customers if you accept returns and offer any refunds or exchanges after they’ve purchased an item they no longer want.What Your Return Policy Needs to Include.How To Outline and Prepare Your Return Policy.Common Questions to Answer in Your Return Policy.Return Policies Increase Customer Satisfaction. ![]()
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